Welcome to Jestertunes!欢迎jestertunes ！ If you're new here, you may want to subscribe to my RSS feed .如果您新在这里，您可能会想要订阅我的RSS馈送 。 Feel free to leave a comment, read through the archives, and enjoy yourself.觉得自由地离开评论，通读档案，并享受自己。 See you again real soon!再次看到你真正的尽快！
Customer service.客户服务。 Wow..哇.. there’sa concept for you to take in for a moment.有一个概念，为您采取的一个时刻。 Every interaction you have with ANY company, whether it’s buying a pack of smokes at a gas station, or purchasing a car, or a home, requires that the employee/manager/cashier/floor person have at least some degree of customer service skill.每一次互动，您有与任何公司，不管是买一包烟在一个煤气站，或购买一辆汽车，或一个家，要求雇员/经理/出纳/楼的人都至少有某种程度的客户服务技能。 If you hire people with bad customer service skills, you will soon find your customers going away quite quickly.如果您租用人与不好的顾客服务技巧，你会很快找到您的客户离开相当迅速。
I originally intended to relay the story of my hijacked yahoo account, but something more pressing, and quite frankly, unbelievable occurred today.我本来打算继电器的故事，我被劫持雅虎的帐户，但一些更迫切的，坦白说，今天发生了令人难以置信的。
As I mentioned a couple of weeks ago ( ch-ch-changes ), I had finally had enough (after 6 years) of the non-response from customer service at Siteturn networks .正如我刚才提到的几个星期前型 （ CH -的CH -更改 ） ，我终于受够了（后六年）的非响应从客户服务siteturn网络 。
I moved all 5 of my domains to a new host provider, Virtuoso Net Solutions .我提出的所有5个领域，我到一个新的主机提供商， 能人网解决方案 。 I set up two separate accounts, and spent approximately $300 for a year’s worth of hosting.我成立了两个单独的账户，并花费了大约300元，为今年的价值主办。 Initially, Virtuoso Net Solutions seemed to be a perfect match for me, they emailed me when a server needed to be rebooted, and I had not had to contact technical support for any issues… that is until last week.最初，能人网解决方案似乎是一个完美的比赛对我来说，他们以电子邮件寄给我当服务器需要重新开机，我还没有接触，提供技术支持任何问题…这是直到上周才。
My email server stopped responding for about 8 hours… I went through Virtuoso’s online “Help” page to submit a ticket.我的电子邮件服务器停止响应为约8小时… …我经历了能人的在线“帮助”页提交一份票证。 One of the requested pieces of information on the online form was a “Customer Number” to which they could tie the trouble ticket.一所要求的件资料，在线表单是一个“客户号码” ，它们可以配合的麻烦，票证。 I spent roughly 20 minutes looking through my control panel, and on the Virtuoso account home page and discovered no such number.我花了大约20分钟，看透过我的控制面板，以及对能人帐户的主页，并发现没有这样的号码。 I used ‘1234′ since the form of course required some numerical input in the field.我用'1234 '以来的形式，当然需要一定的数值输入在外地。
The trouble ticket was submitted, and roughly 8 hours later the response was: “The server was experiencing issues during a routine backup.麻烦票务提交，大约八小时后的反应是： “服务器遇到问题，在一次例行的备份。 All is functional now.”所有功能，是现在“ 。
Great.伟大的。 Makes sense.是有道理的。
Then this morning I discover that once again my email server was down, and additionally, I could not log in to my control panel for either account.然后今天早上，我发现，再次我的电子邮件服务器，和另外，我无法登录到我的控制面板要么帐户。 Virtuoso’s ’server status’ page listed everything as normal.大师的'服务器状态]网页中列出的一切正常。 I decided after 2 hours to submit a help ticket.我决定后2小时内提交一份帮助票证。 What follows is an exact play by play account of the correspondence I sent and received.以下是一个确切的发挥发挥帐户的函授我发送和收到的。
My initial email submitted via the ticket system:我初步的电子邮件提交通过票务系统：
Greetings,问候，
Both of these domains [mentioned in the subject of the form] are giving ‘timeout’ errors when trying to connect to the email servers, or logging in to the control panel.这两个网域[中提到的主题形式]给'超时'的错误时，尝试连接到电子邮件服务器，或登录到控制面板。
This has been going on for the past 2 hours.这已持续在过去的2个小时。
Please advise.请告知。
[jesterncal] [ jesterncal ]
Initial response:初步的反应：
From: support@virtuosonetsolutions.com来自： support@virtuosonetsolutions.com
Date: April 26, 2006 12:47:20 PM PDT日期： 2006年4月26日下午12时47分20秒太平洋夏令时间How about copying / pasting the error messages?如何复制/粘贴的错误讯息？ This would help and is required when submitting tickets such as this.这将有助于并须提交通知书时，像这样的。
I feel I need to point out that I received this response via EMAIL… on the account that I was just notifying them was not working… and had not been for over 2 hours… and while I will readily admit that I may have been a bit quick to read attitude into the response, other people who have read this also sense the attitude.我觉得我需要指出的是，我收到此回应透过电子邮件…该帐户的，我只是通知他们没有工作… …并没有超过2小时…虽然我会轻易承认，我可能已经有点快速阅读的态度，到回应，其他人谁看过这也是责任感的态度。
I responded, again via the support ticket system:我回答，再次透过支援票证系统：
How about a little less attitude?如何少一点的态度呢？
I would have pasted the error message if there were an error message to post.我会贴的错误讯息，如果有错误讯息后。 My browser on multiple computers would not connect to the control panel and mail client simply said ‘connection timed out’.我的浏览器在多台计算机将无法连接到控制面板和邮件客户端只是说'连接超时' 。
Hence why I notified you that I was receiving ‘timeout’ errors.因此，为什么我通知你，我得到了'超时'的错误。Funny enough, the problem has ‘magically resolved’ itself since I submitted this ticket.有趣的还不够，问题已经'神奇的解决'本身，因为我提交的这个票证。 Seems the pasted error message wasn’t really necessary for the problem to be diagnosed and resolved.看来，贴上错误讯息是不是真的有必要把问题诊断和解决。
And then it turned strange:然后，原来奇怪：
From: support@virtuosonetsolutions.com来自： support@virtuosonetsolutions.com
Date: April 26, 2006 1:07:27 PM PDT日期： 2006年4月26日下午1时07分27秒太平洋夏令时间I highly suggest YOU refrain from your attitude.我非常建议你不要从你的态度。
“Seems the pasted error message wasn’t really necessary for the problem to be diagnosed and resolved” “似乎被贴上错误讯息是不是真的有必要把问题诊断和解决”
Your a fool.您的傻瓜。 No one “diagnosed” anything so be silent and dont’ assume much.没有人“诊断”任何事情，所以保持沉默和不用承担很大。 You only make a fool of yourself.你只作愚弄自己。 If we diagnosed it withou the message we requested, then we would not have asked for the informatin in the first place.如果我们诊断，它withou的讯息，我们要求，那么我们不会有问为informatin摆在首位。
Now because of your low class attitude your account is suspended until you apologize.现在因为你的低阶层的态度，您的帐户被冻结，直到您道歉。
Do I really even have to say anything about this?我真的，甚至有说什么吗？ Other than the fact that veins began popping out of my forehead, and my inner queen suddenly began singing “RESPECT.”以外的其他事实，即静脉开始出现了我的前额，和我的内心皇后突然开始唱歌， “尊重” 。
I debated for a while about exactly how I wanted to respond to this email, and decided that I was not going to deal with this lunatic any more than I had to… I thought at first that I should at least try calling and speaking to someone in management at Virtuoso to give the an opportunity to make this right. i辩论，而究竟如何我想回复此电子邮件，并决定我是不打算处理这个疯子任何比我更要… …我以为首先，我至少应该尝试拨打电话和某人的发言在管理的能人给一个机会，使这项权利。 A call to 631.968.4151 only netted me what sounds like a home answering machine, I left a message asking for the Technical Support Manager in charge to call me back as soon as possible.打电话给631.968.4151只拘捕我什么，好像一个家电话答录机，我留下了讯息，要求技术支援经理，主管打电话给我回尽快落实。 Since it was beginning to look more and more like this “company” only has one employee, I began backing up all of my files from the server, my wordpress files, and contacted a new host provider, Host Gator, to set up new service.因为它是开始看更多的喜欢这个“公司”只有一个雇员，我开始支持了我所有的文件从服务器，我的WordPress档案，并接触到一个新的主机提供商，东道国gator ，成立新服务。
Then I sent:然后我发出：
Dear Whatever-your-name-is, [funny he never signed his name]亲爱的，无论你的名称是， [好笑，他从未签了名]
It has become quite apparent that you are most likely a one man operation, since you believe you can speak to your customers with such vehemence… so obviously complaining to your manager will not resolve this issue.它已成为相当明显，你是最有可能是一名男子，行动中，既然你相信你可以发言，您的客户与这种vehemence …如此明显地抱怨到您的经理将不会解决这个问题。
I will have to resolve this the only way I know how.我会要解决此问题的唯一途径，我知道如何。 I am a frequent contributor to no less than 10 blogs, including one that has well over a million site visits a week.我是一个经常投稿，以不低于10的博客，其中一人已远远超过100万的网站访问一个星期。 Additionally, I am quite well connected to a large collective of northern California free-lance web designers who are always looking for a good host provider.此外，我很以及连接到一个大集体的加利福尼亚州北部的自由兰斯网页设计师谁是一直在寻找一个良好的主机供应商。
I am currently writing an article detailing the abysmal customer service you have provided me.我目前正在写一篇文章，详细介绍糟糕的客户服务您所提供的我。 I will link to Virtuoso Net Solutions’ home page, and I will include the phone number and email address.我会链接到的Virtuoso网解决方案'首页，我将包括电话号码和电子邮件地址。 I am making it my personal mission to make sure that by the end of next week, any Google search for your company, will turn up a transcription of this interchange.我使我个人的使命，以确保本月底在下星期，任何Google搜索为您的公司，将转了一个转录本交汇处。 Customers will stay away from you in droves.客户将远离你成群结队地。
I have two separate hosting accounts setup with your company, [site1] and [site2].我有两个独立的托管帐户，安装与贵公司合作， [ site1 ]和[ site2 ] 。 I wish to IMMEDIATELY cancel those accounts, and I am DEMANDING a full refund be issued within 72 hours.我想立即取消对这些帐户的，我要求全额退款发出72小时内。 Failing to provide the refund will force me to escalate this situation into a civil court matter.未能提供退款，将迫使我升级，这种情况到民事法庭的事。
The refund needs to be submitted to:退款需要提交：
[my work address] [我的工作地址]
Have a nice day.有一个好天。
[jesterncal] [ jesterncal ]
Almost immediate response:几乎立即作出反应：
From: support@virtuosonetsolutions.com来自： support@virtuosonetsolutions.com
Date: April 26, 2006 2:54:18 PM PDT日期： 2006年4月26日下午2时54分18秒太平洋夏令时间I have forwarded your threat to our corporate lawyer.我有您的问题转发威胁到我们公司的律师。
This is not a one man operation, but by your numerous assumptions you do just that, assume too many things.这不是一个一人操作，但您的许多假设你做到这一点，假设的东西太多了。
Your threats will cost you for libel and you will be prosecuted for every damage incurred to this company without a doubt.您的威胁将您的成本诽谤，你会被检控，每造成的损失，以这家公司没有一个疑问。
When that happens, you will find out the operation here and your behavior is the one unacceptable.到那时，你就会发现，这里的运作和您的行为是一个不可接受的。
This has been forwarded to several authorities and legal team.这已转发至数当局和法律小组。
“Good luck” “祝你好运”
WTF? wtf ？ ‘by your numerous assumptions you do just that, assume too many things.’ Huh? '你的无数假设你做到这一点，假设的东西太多了。 '吧？ And I’d like to know, to which “authorities” did this get sent?和我想知道，而“当局”这样做发送？
*************
Authority: “Hello, New York State Police Department”管理局说： “您好，新的纽约州警察署”
VirtuosoGenius: “I’d like to report numerous assumptions and libel threats to my company.” virtuosogenius ： “我想报告的许多假设和诽谤，威胁到我的公司” 。
Authority: ” … ”依据： “ … … ”
*************
And before I could get another email sent back to him, I received:之前，我可以得到另一封电子邮件送回给他，我收到：
From: support@virtuosonetsolutions.com来自： support@virtuosonetsolutions.com
Date: April 26, 2006 3:01:51 PM PDT日期： 2006年4月26日下午3时01分51秒太平洋夏令时间In addition, to show you how foolish you are you submitted an invalid customer number此外，为了告诉您如何愚蠢，你是你提交了一个无效的客户号码
of “1234″. “ 1234 ” 。 Couldn’t possibly be more naive could you?不可能更天真，你能不能？
Now I’m just out to have some fun.现在，我只是有一些乐趣。 I’m already in the process of moving everything over to a new host, and frankly, I was getting excited about just how much fun writing this out would be.我已经在这个过程中前进的一切超过到一个新的东道国，并坦白说，我是越来越兴奋，只是多少乐趣写这本出将。
So I sent:因此，我发出：
You must be a famous humorist, because this response makes me laugh in a way I haven’t laughed in a long time.你必须有一个著名的幽默，因为这样的回应，令我在笑的方式我也没有笑，在很长的时间。 Thanks!谢谢！
Great, if it’s not a one man operation, I wish to speak directly to your supervisor.伟大的，如果它不是一个一人操作，我想谈一谈直接向您的主管。 I left my number on your corporate sales voice mail.我离开了我的电话号码对您的企业销售的语音邮件。
Just to give you a hand, I shall introduce you to something called the DICTIONARY… (since it is quite apparent from your atrocious grammar and spelling that you are not familiar with one) more specifically, the entry for “libel” :刚才给你的手，我会向您介绍一些所谓的字典… … （因为它是相当明显的从您的残暴的语法和拼写，你不熟悉的一）更具体地说，进入“诽谤” ：
1 Law a published false statement that is damaging to a person’s reputation; a written defamation.一法一发布虚假声明，这是损害一个人的声誉;书面诽谤。 Compare with slander .比较与诽谤。
Just in case you are missing the point, and I’m quite certain that you are, the operative word in that definition is FALSE.只是在情况下，您遗失了一点，我很肯定的是，你是，执行一词在这方面的定义是虚假的。 Being that I have all the emails directly from you, complete with IP address headers, and being that this interchange actually *DID* take place, there is no argument that I am disclosing false information to the entire world.正在我所有的电子邮件直接从你的，完整的IP地址为标题，正在这交汇处，其实* *采取的地方，是没有的说法，我披露虚假信息，给整个世界。 Additionally, I am expressing my OPINION that you are a pinheaded asshole.此外，我表示我认为你是一个pinheaded asshole 。
I’m sure whatever ‘authorities’ you forwarded this to are getting quite a laugh at your expense.我敢肯定，无论'当局'你转交，这是获得了不少笑的费用。 I know my friends and colleagues are.我知道我的朋友和同事。
By the way, in response to your ‘jab’ at my entering ‘1234′ as a customer number, point out where on your website, or my control panel that my customer number can be found, and I’ll happily provide it to you.由的方式，在回应你的'申诉'在我进入'1234 '作为一个客户号码，指出如果在您的网站上，或我的控制面板，我的客户数目可以发现，我将愉快地提供给您。
[jesterncal] [ jesterncal ]
From: support@virtuosonetsolutions.com来自： support@virtuosonetsolutions.com
Date: April 26, 2006 3:49:09 PM PDT日期： 2006年4月26日下午3时49分09秒太平洋夏令时间Thank you.谢谢您。 Your response is added to the information passed on to the company lawyer, including your insults and further threats.您的回应是添加到信息传递给该公司的律师，包括您的侮辱和进一步的威胁。
In regards to your customer number, its in your original welcome email.在问候你的客户数目，其在你原有的欢迎电子邮件。 Common sense is a great thing.普通常识是一个伟大的事。
Any further contact from you will be considered harassment.任何进一步的接触，从您将被视为性骚扰。 I suggest you refrain from contacting us again.我建议你不要与我们联系。 Your abusive behavior has already cost you time in the court room.您的虐待行为已经成本，你的时间在法庭上室。 Your disbelief will be reversed to belief when the letter arrives in your mail box.您的不可置信将得到扭转，以信仰，当信抵在您的信箱。
Further threats?进一步威胁？ Where?在哪里？ Common sense?普通常识？ It’s doesn’t make any sense to me to require a customer to look up an email from who knows how long ago in order to find a meaningless number just to notify the company that their servers are not working properly.它的不作任何意义，我需要一个客户寻找了一个电子邮件从谁知道多久前，为了找到一个毫无意义的数目，只是通知该公司，他们的服务器都不能正常工作。
I for one, can not wait for the letter to arrive in my mail box… and I promise to share it when and if it does arrive.我一，不能等待的信抵达在我的信箱， … …我答应分享时，如果它的到来。
My next response to this brainiac will be a link to this post… just so he doesn’t have to search too hard for it.我的下一个响应这一brainiac将是一个链接到这个职位…刚才，所以他不一定要搜索太努力。 What I really can’t wait to share with you is a tiny piece of information listed on the home page of VirtuosoNetSolutions.com that normally I would have caught immediately… my friend Dan brought it to my attention:是什么，我真的不能等待与你分享是一个微小的作品中所列的信息放在首页的virtuosonetsolutions.com ，通常我会被立即…我的朋友丹带来了它我的注意：
Virtuoso Net Solutions, Bad Customer Service, Internet Host, Server Provider, Rant能人网解决方案，坏的客户服务，互联网主机，服务器供应商， rant
