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If you haven’t read the original post, I suggest you start there so you can follow along at home. If you’re not new to this channel, then you know I’m talking about the amazing customer service offered by VirtuosoNetSolutions.com.

I have received a few emails from lurkers out there in the blogosphere expressing complete disbelief at the exchange that transpired between Chad Abezid, owner of VirtuosoNetSolutions.com, and I. Let me assure you, dear reader, that every word is true. As a matter of fact, my new friend Woodsy from Australia just posted a similar exchange over at his site. Proof positive that atrocious customer service knows no political, geographical, or religious boundary.

Woodsy has gone so far to compile a list of similar articles that he has discovered in his net travels. In the interest of increasing the visibility of even one of these articles in a Google search for Virtuoso Net Solutions, or cheap windows and unix/apache web hosts, I will copy his list verbatim. (And include his nice compliment about my original post. ::wink::)

I researched this bastard a bit, and it seems he’s got a big reputation for doing this to other people. I found numerous ‘bad encounters’ and have colaborated a list of them.

Virtuoso Net Solutions - STAY AWAY
A Seven page thread from a customer who had a dedicated box. Virtuoso was changing data centres then after 8 days they provided the product minus the agreed HDD space and IP addresses. When the customer only payed for the amount (minus 8 days downtime), they suspended the account and refused access to the data until he payed in full. It also features several other customers who have had similar issues. Scary huh?

Virtuoso Net Solutions - HORRIBLE COMPANY!!!
The customer signed up for a reseller account and failed to recieve WHM details. When speaking to ‘live’ support he talked to the customer like a child and suspended the account. All logs are included. The word ‘virtuosonetsolutions’ and their company are banned from webhostingtalk.com completely. Says something doesnt it..

What an awful webhost - virtuosonetsolutions.com
After realising the service kept dropping out he asked for a refund, also saying the box was also only 3Ghz not 3.4Ghz as Advertised. Chad proceeded to call him a liar and (as-per-usual) suspended the account without any access to backups.

What do you think about VirtuosoNetSolutions.com Reseller Packages
A potential customer asks a community forum for information about VNS. Needless to say, it was quickly replied to with customers stating the product was ‘ok’ but the support was disgraceful. It even features Chad himself from VNS defending his services with personal account information and an opening line of “I just want to clarify this person is a liar”. Another quote from Chad, “Please, refrain from obvious sarcastic lies to impress yourself and others. No one is going to be stupid enough to believe you.” Good england and professionalism at it’s best…

virtuosonetsolutions - has destroyed my life
Another customer gets abuse and suspended through a ‘live’ chat. Our christian friend Chad ‘accidentally’ lost his SQL database. Also includes info about possibly false testimonials on the VNS site…

Honesty, Integrity, and Quality. Yeah, Right!
You go girl! This one is my favorite, it’s the best read, and i can relate to it considering what happened in my case. Chaddie, while following his Christian beliefs, says to the customer “Your a fool” and “Now because of your low class attitude your account is suspended until you apologize”. ROFL, thats simply beyond belief…

Virtuoso Net Solutions
Chad from VNS decides to show his wonderful website to other Webhosts for comments and feeback. The replies look innocent enough until you see the last post on the first page with red bold text “This company is among the worst I’ve encountered!” OMG LOL! One of his ‘ex-friends’ (talkjesus.com) confirms this and then another guy says it’s true. Here’s a good quote…

Far from a Christian . He has sent me emails complaining about how stupid his clients are all the time . He is rude and obnoxious , and no kind of Christian at all . Virtuaso Solutions is a jerk hosting company run by a spoiled mommas boy . Oh , by the way . He threatened me with a lawsuit also if I said anything here or anywhere about his service . And threatened to call the police because I have copies of his ignorant emails . Customer service at it’s finest . Mike Sawyer

Thats just pure gold!

Here’s a web host to stay far away from.
Another version of the first link with info about possible CC fraud..

So there’s some good reading for you. Avoid Virtuoso Net Solutions Web Hosting at all costs.

And no, I haven’t received my refund yet. I’m still waiting, Chad.

 

[...] Have to love the power of the internet to humiliate and otherwise smack people around who deserve it. You know… like I’m trying to do here and here. [...]

How NOT to steal a SideKick — The World of Jestertunes Archive wrote on June 7th, 2006 at 12:07 pm

 

 

My husband and I experience the sinister Chad about a year ago, our experience was on the “Christian Spectrum.” Chad owns and operates TalkJesus.com, which he runs more like a cult than anything. His followers must be either in the dark or blind to not consider the numerous testimonies of the “Chadi.”
Chad proclaims he is a Christian and runs his business by “Christian principles”, but all we’ve seen to date is a spoiled mama’s boy (still living at home with mom) that throws a tantrum when he gets treated with less respect than God Himself. (Chad, you’re not God).
It’s no wonder Christians are called hypocrites nowadays — with folks like Chad on the loose it’s up to the rest of us REAL Christians to shout to the world that “No, Christians should not act this way!”
If anyone’s interested in taking a peek at what we’re working on in terms of exposing Chad’s “fruits of darkness” here is a link to our website: http://www.throneministries.net/pb/wp_176729e9/wp_176729e9.html?0.9089902441806985.

Oh, by the way, I don’t know what Chad’s fascination with homosexuality is, but he frequently has sent us gay pornographic emails that he signed up our email account to. I’ve never heard of some of these sites — funny how Chad seems to know them. Hmmmmmm..

ThroneMinistries wrote on June 11th, 2006 at 8:16 am

 

 

HERE IS A QUOTE FROM ANOTHER WHO WAS ‘BURNED’ BY CHAD:
“I treated Chad as a friend and he stole from me , cussed my wife and Steven , and spit on my 13 and 9 year old children who did chores to pay for a website that he canceled and yes , locked our IP adresses out……”

Link to full post:
http://www.gidforums.com/t-5220.html?page=3

ThroneMinistries wrote on June 11th, 2006 at 8:21 am

 

 

Wow, I’m not the only one. I used virtuoso for years and then one day I had a simple question which eventually snowballed into Chad telling me I had no common sense and that I was full of attitude. Then, seconds later, he completely shut down my site. I never imagined something like this would happen and I failed to backup my site.

I sucked it up and sent very apologetic emails asking how much he would charge for a backup of my site (while, in my mind, I was plotting a lawsuit). But, no responses.

Any other ideas to help me get a backup before I have to begin legal proceedings?

Moto wrote on November 19th, 2006 at 4:30 pm

 

 

I joined Talk Jesus three days ago and have already been verbally harassed and banned by Chad and his toadies. I “dared” to take issue with his aberrant theological beliefs. Not in open forum, mind you - privately via PM, and for that I received a total ban.

A friend of mine was also banned for similar reasons.

This guy is a huge loser. He can’t stand the slightest opposition to whatever it is he is preaching, and his actual knowledge of scripture is nil. I advise one and all to avoid this whacko and his cult board like the plague.

Fred Miller wrote on February 21st, 2007 at 6:45 am

 

Say something already!